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Tell the SilkHost.pk abuse desk about a domain, website or server address causing harm. Free, open to anyone, no account needed.
Only the address and a description are required.
A site imitating a bank, courier or wallet to capture passwords and one time codes moves faster through the dedicated route. Use Report Phishing for those.
Registry records name the registrar and the delegated name servers, which tells you who can actually remove something. Use the WHOIS lookup, or the .pk lookup for Pakistani domains.
This form is for reporting other parties. If your own site was suspended or compromised, reach support directly.
Being honest about authority saves everybody time. A provider can only remove what it controls, and on the open internet that is a narrow slice of what gets reported.
Domains registered through SilkHost.pk and content sitting on infrastructure we operate. Here we can issue notices, suspend a service, disable a script or pull a domain from the zone, and we can do it the same day when the evidence is clear.
Anything registered or hosted elsewhere. We cannot remove it, and no provider can remove a competitor's customer. What we can do is establish who is responsible and hand them a properly assembled complaint, which is often the step that stalls when people try alone.
Every complaint receives one of those two answers. You will not be left waiting on something that was never ours to act on.
The single biggest reason a complaint stalls is missing proof. Providers act on verifiable records, not descriptions. Bring the right material for your category and the process shortens dramatically.
| Category | What to supply | Typical handling |
|---|---|---|
| Spam and bulk mail | Complete message headers from at least one example, copied from the original rather than a forward. The visible body alone proves nothing about origin. | Source traced, then notice or suspension |
| Malware and drive by downloads | The exact page address and, where possible, the name of the file served. Do not attach the sample itself. | Urgent, content disabled on confirmation |
| Copyright | Address of your original, address of the copy, proof of ownership or authority, and your real identity. | Account holder given right of reply |
| Trademark | Registration number and jurisdiction, plus the page relying on the mark. An unregistered mark rarely supports removal. | Slowest, frequently a legal dispute |
| Attack traffic | Firewall or server log lines showing source address, destination port and timestamps, with the time zone stated explicitly. | Urgent, often a compromised machine |
| Unlawful content | The precise address and which law or term it breaches. Broad claims about a whole site are difficult to act on. | Reviewed against terms and law |
| Harassment of a person | The addresses of the material and how it identifies the individual affected. | Prioritised, may involve authorities |
Complaints are ordered by the harm still being done, not by when they arrived. A complaint filed this afternoon about live malware is handled ahead of one filed last week about a stale copyright dispute.
Malware being served, attack traffic leaving a machine, credential theft under way. These are acted on before the account holder is contacted, because every hour of discussion is another hour of damage.
Spam runs, open relays, fraudulent shops. The account holder receives a notice with a deadline, since these very often turn out to be a compromised installation rather than deliberate misuse.
Copyright, trademark and content disputes. Both sides are heard. Removing lawful material because one party asserted a right, without examining it, would be its own kind of abuse.
The escalation ladder for a responsible account holder runs from notice, to suspension of the specific service, to termination for repeated or deliberate breaches. Serious cases begin at suspension.
Receiving an abuse notice rarely means you did something deliberate. In the great majority of cases a site has been compromised and is being used without the owner knowing. The pattern is consistent:
Respond to the notice rather than ignoring it, because suspension follows silence. Update everything, rotate every password, remove installations you no longer use, and ask support to review the account. Restoring service after a genuine clean up is routine.
Anything where a domain, hosted website or server address is the source of the problem. That covers unsolicited bulk email, malware and unwanted downloads, copyright and trademark infringement, port scanning and denial of service traffic, prohibited content, and targeted harassment. If the site is specifically imitating a bank or brand to steal credentials, the dedicated phishing form captures that faster.
Direct action is possible where the domain is registered through SilkHost.pk or the content sits on infrastructure we operate. Everything else falls outside our authority, and in those cases we identify the responsible registrar or hosting provider and pass your evidence to them. We say plainly which of the two applies rather than leaving you guessing.
Evidence decides how quickly a complaint moves. Spam complaints need full message headers, not just the visible text. Network complaints need log lines carrying timestamps and the time zone they were recorded in. Content complaints need the exact address of the offending page. A complaint without verifiable detail cannot be escalated to another provider, because they will reject it.
Choose the copyright category and supply four things: the address of your original work, the address of the copy, a statement that you hold the rights or act for the holder, and your real name and contact details. Anonymous copyright complaints cannot be processed, because the law requires an identifiable complainant who accepts responsibility for the claim.
Complaints are triaged by severity rather than arrival order. Active malware distribution and ongoing attack traffic are handled first, usually within hours. Spam and content complaints follow. Trademark and copyright disputes take longest, because the account holder is given a right of reply before anything is removed.
Your identity is not passed to the account holder for spam, malware, network or content complaints. Copyright and trademark complaints are the exception, because the account holder has a right to know who is asserting ownership and to answer the claim. If you would rather not be identified, do not file under those two categories.
The usual sequence is a notice with a deadline to fix the problem, then suspension of the specific service if the deadline passes, then termination for repeated or deliberate breaches. Serious cases such as active malware distribution or attack traffic skip straight to suspension, because the damage continues while a notice is being read.
Contact support with your account details rather than using this form, which is for reporting other parties. Suspensions frequently follow a compromise rather than deliberate misuse, most often an outdated plugin being exploited to send mail or serve malware. Clean the installation, close the entry point, and the service is restored.
A hosting provider enforces its own terms of service and the law, not editorial taste. Content that is lawful stays online even when many people dislike it. Content that breaks Pakistani law, infringes rights or targets an individual is a different matter, and that is exactly what this form is for.
No. The abuse desk is free to use and open to anyone, customer or not. Complaints from people with no commercial relationship to SilkHost.pk carry the same weight as complaints from paying customers.
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